Terms and Conditions

AS Animal Osteopathy - Sophie Allain Terms & Conditions

Please take the time to familiarise yourself with the terms & conditions.

This website is our online portal to explain about our business, offer an online booking function and share educational resources around horse and dog’s body and health. By accessing or using the website and the services offered, you approve that you have read, understood, and agree to be bound by these Terms.

General terms and conditions of the workshops:

We expect all dogs to attend workshops wearing a normal flat collar or harness on a short lead.

We expect all owners to keep as much distance as possible in between dogs.

Choke chains, check chains, prong collars, shock collars, slip leads and retractable/flexi leads are

not permitted.

Punitive methods and manhandling are not permitted in our workshops.

Dogs are to be kept on a lead in and around our venue. Dogs must be kept under close control.

The workshop are only available for adult 18 or above. We retain the right to refuse anyone other than the booking adult to attend.

Regrettably we are unable to take banned breeds in group classes or workshops

We occasionally take photos or short videos during our workshop promotional, website, or social media use. The staff member will ask permission before taking photos or video. You may opt out of photos or videos that include you, your family or dog at any time, either verbally, by email or using the contact page.

The information given during the workshop is informative, it does not replace veterinary advice. If you have any concern regarding the health of your dog please seek veterinary advice.

Payment terms:

All fees are payable in advance for any service provided. In return for the fees payable by the client (or by a third party on their behalf), Sophie Allain agrees to provide the service as described and in accordance with the terms and conditions set out.

It is at Sophie Allain’s discretion to terminate an owner’s place in the workshop or refuse to continue working with them if they display unacceptable behaviour.

Refund and Cancellation:

Unless stated otherwise all events have a 7 day cancellation policy. If you are unable to attend an event or session, please get in touch via the Contact Form to let us know. If the cancellation is within the 7 day, where possible we will try to provide an alternative date or suggest a similar service with a similar value. If this is not possible, then the fee will be forfeit.

In exceptional circumstances, Sophie Allain may need to rearrange a workshop. In these circumstances we will use reasonable endeavours to provide a mutually satisfactory alternative with the client.

Health:

Dogs attending the workshops must have received core vaccinations.

Please do not bring your dog to the workshop if they have recently been coughing, vomiting or had diarrhoea. Dogs must be fully recovered from giardia, kennel cough and any other infectious illnesses before attending class.

Bitches in heat may not attend the workshop until their season is fully over and they are no longer attracting the attention of dogs.  

Please give your dog toilet opportunities prior to the workshop. Clients are responsible for clearing up any defecation thoroughly and disposing of the bagged contents appropriately (and away from an indoor venue).

Who can use our services?

This website and the services offered are aimed at supporting dog and horse’s health. The advice and suggestions given herein are given in good faith that they are the appropriate for the audience at the time and are to be accepted or dismissed as the individual see's fit.

By agreeing to use our services, users agree to be responsible for themselves and their dog/horses.

Limitation of liability

To the maximum extent permitted by applicable law, in no event shall Sophie Allain and those acting on behalf of Sophie Allain, be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation, damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the service.

To the maximum extent permitted by applicable law, Sophie Allain and those acting on behalf of Sophie Allain assume no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our service; and (iii) any unauthorized access to or use of our secure servers and/or any and all personal information stored therein.

Commercial terms

When buying an item, you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.

The prices we charge for using our services / for our products are listed on the website. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur. Additional information about pricing and any relevant sales tax is available on the bookings or events page.

We may, without prior notice, change the services; stop providing the services or any features of the services we offer; or create limits for the services. We may permanently or temporarily terminate or suspend access to the services without notice and liability for any reason, or for no reason.

Trademarks and Intellectual Property

All copyright, trademarks, and other intellectual property rights in and relating to Sophie Allain (including the material which is contributed by Users) are owned by Sophie Allain. No-one may copy, distribute, show in public or create any derivative work from this website unless it is properly licensed to do so by us. Any information obtained must not be amended, provided to outside parties or used for any commercial purpose unless otherwise agreed in writing by us. Copywrite infringements found, including text, images, course materials or logos will incur a fee per copywrite breach. 

Complaints

If at any point you are unhappy with the product or service you are receiving, please get in touch via the Contact Form. All complaints will be treated with fairness and confidentially. To help us understand the nature of the complaint we may ask you to provide sufficient details of what the complaint is about and what action steps you have already taken. We will endeavour to respond to your complaint in a timely fashion.